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FAQ

General Questions

We stand by the quality of our products. As we want you, our customers, to be happy and satisfied with every purchase, all XFasten products come with a lifetime warranty. If you have any issues, please fill out our contact form and our customer service team will respond to your request as soon as possible. 

CONTACT US FORM

We are really sorry to hear that you're experiencing issues with our products! We always strive to provide products that are topnotch in quality but we know that certain things do happen. Since we offer a lifetime warranty for all our products, we would be happy to provide a replacement at no cost on your part. You don't even have to return the item/s you ordered. Just send us an email to customerservice@apipema.com and our customer service will be more than happy to assist you. 

Yes. However, please note that we only provide refunds on a case-to-case basis. We recommend that you send us an email to customerservice@apipema.com so we can assist you further with your refund concerns. 

Yes, we gladly accept bulk orders. For quotation or other inquiries, please fill out the form below and our customer service team will respond to you shortly. 

BULK ORDER INQUIRIES

Unfortunately, we are not entertaining any third-party distributors at the moment.

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Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Ordering

No problem! Just send us an email to customerservice@apipema.com with your Order ID and we will do our best to help you out with your cancellation concerns. 

You can find your Order ID as well as your order details on your email inbox. Shopify sends an order notification via email every time you place an order.

Once you're ready to pay for your orders, you can proceed to the checkout page. We accept credit card payments as well as payments made via Google Pay, PayPal, Shop Pay, Discover, Amazon Pay, and FB Pay.

As of the moment, our store can only cater to orders in the United States. If you're not from the United States and you wish to place an order, send us an email to customerservice@apipema.com and we'll see how we can accommodate.

 

Shipping, Delivery, and Returns

Depending on the courier's available and the customer's location, all orders placed on this website will be shipped from a regional warehouse, US Postal Service, USPS, FedEx, or Ontrac.

Delivery time after shipment will entirely depend on your location as well as the shipping method you choose. Standard Shipping can may take up to 4 to 14 business days. Expedited Shipping, on the other hand, can be as fast as 2 business days. We, unfortunately, cannot guarantee your shipment will arrive within a specified period of time. 

Shipment costs can vary by the delivery location, the quantity of items purchased and the shipment method you chose. You may see the exact shipping costs during the checkout process.

We are very sorry to hear that your orders didn't arrive. Please send us an email to customerservice@apipema.com and we'll do our best to help you out with your concerns. 

We are truly sorry to hear that the items that you received were not what you expected. We always strive to make our customers happy. We would be more than happy to provide you a replacement for your orders free of charge. Please fill out the form below and our customer service team will get in touch with you as soon as possible.

CONTACT US FORM

 

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.